In this powerful keynote address, a distinguished leader with a unique blend of experiences in innovation and public service takes the stage to share critical insights on navigating transformation amidst unprecedented challenges in the government sector. Through compelling case studies and personal anecdotes, this session will illuminate the path forward for government leaders facing today’s complex landscape of technological, social, and operational challenges.

Whether you’re a seasoned government executive or an emerging public sector innovator, you’ll walk away with actionable strategies to lead your organization through turbulent times and emerge stronger on the other side.

Join us for an inspiring exploration of resilience, innovation, and leadership in the ever-evolving world of government transformation.

The Social Security Administration embarked on a large-scale CRM modernization journey called the Technician Experience Dashboard (TED). TED is a highly successful, agency led initiative driving efficiencies and delivering improved customer experiences. Please join Sam Richardson, Associate Commissioner for the Office of Electronic Services and Technology to learn where SSA started, where they are in their journey, and where they’re headed with CRM.

Session sponsored by: Amazon Web Services

Witness the transformative power of Pega’s cutting-edge Generative AI (GenAI) solutions, designed to propel government organizations into a new era of efficiency and innovation. Join us to explore how Pega is turning the promise of AI into practical, real-world solutions that are revolutionizing government operations. Discover how you can ride this wave of innovation to achieve unprecedented levels of efficiency and service delivery.

Our expert speakers from across the globe will reveal the secrets to building a thriving Center of Excellence (COE) that drives maximum value from low-code. Learn the technical requirements and stakeholder engagement strategies for seamless low-code integration. Gain actionable insights and real-world case studies to overcome challenges and deliver transformative outcomes.

The U.S. Department of Veterans Affairs (VA) Financial Services Center (FSC) provides an array of financial management, professional, and administrative services to the VA and other governmental agencies. Hear not only how the FSC has optimized benefits processing and reduced operational costs while improving agility but learn about what is next on their modernization journey.