Breakout Track 2

Automation stands as a transformative force for government agencies that are striving to improve efficiency while fostering innovation. This panel will explore how leveraging advanced automation technologies can empower agencies to streamline operations, enhance service delivery, and drive mission success. Attendees will gain insights into best practices and case studies, including the FBI’s program to modernize its process automation system to reduce costs, move toward paperless processes, and more effectively share real-time information across systems. Join us to discover how automation can serve as a catalyst for change, enabling government organizations to meet their objectives more effectively and efficiently.

Session sponsored by: Accenture Federal Services

Pega’s newest user interface (UI) architecture, Constellation, was designed with the goal of creating a more streamlined and flexible user experience. EY teams share valuable insights based on implementing Pega’s Constellation design system at both government and commercial clients. These projects improve user interfaces leading to efficiencies and improving the customer experience. Learn key strategies for evaluating your use of Constellation.

Session sponsored by: Ernst & Young LLP

Navigating the complexities of federal projects requires a strategic approach that integrates Pega's powerful capabilities with proven best practices. In this session, we will explore how to leverage Direct Capture of Objectives (DCO) for accurate requirements gathering, implement Agile methodologies to enhance project adaptability, and focus on improving both user experience (UX) and total experience (TX) while ensuring 508 compliance.

We'll also discuss the benefits of developing reusable assets to promote efficiency, modernizing business processes to streamline operations, and aligning business and IT goals to achieve holistic success. These experiences will be illustrated through examples from grants management at DOJ, appeals management at CMS, and eligibility case handling at SSA, among other federal agencies. Attendees will gain practical insights into driving successful Pega implementations in the federal space, focused on sustainability, scalability, and long-term impact.

Session sponsored by: Sky Solutions