Maximizing Pega Success in Federal Projects: Strategies for Long-Term Success

Navigating the complexities of federal projects requires a strategic approach that integrates Pega’s powerful capabilities with proven best practices. In this session, we will explore how to leverage Direct Capture of Objectives (DCO) for accurate requirements gathering, implement Agile methodologies to enhance project adaptability, and focus on improving both user experience (UX) and total experience (TX) while ensuring 508 compliance.

We’ll also discuss the benefits of developing reusable assets to promote efficiency, modernizing business processes to streamline operations, and aligning business and IT goals to achieve holistic success. These experiences will be illustrated through examples from grants management at DOJ, appeals management at CMS, and eligibility case handling at SSA, among other federal agencies. Attendees will gain practical insights into driving successful Pega implementations in the federal space, focused on sustainability, scalability, and long-term impact.

Session sponsored by: Sky Solutions